I want the govt. to make a website… complainindia.gov or something. Here, people can complain about any social or political problem they face, and organize them with categories and tags.
The neat part is that the govt. should, as a policy, take no action on any of these items… at least for a period of one year. The next year, it should solve the small, isolated problems which require some project to be executed. The third year, policy changes should be made, to fix systemic problems. The fourth year, legal action and problems requiring investigation should be handled.
Why is inaction better?
* Present systems are slack. Responsibilities cannot be assigned for mistakes done. So, forget assigning responsibilities.
* Forgive mistakes already committed. Fix problems which are present.
* Give time and reasons for wrong doers to reduce future mistakes and stop eventually. No punishment in this phase as well.
* Put new systems in place to prevent temptation and encourage operational efficiency and build responsibility-tracking into the system.
* System is expected to have come to ‘repaired’ state by now.
* Just monitor and update operational procedures to keep this going.
If not anything else, data mining from site data can at least show statistics about people's problems.
Reinventing myself, once again
3 years ago
